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Lost or Stolen Mobile? Learn How to Track and Recover Your Device Using CEIR Portal: Step-by-Step Guide


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In today’s fast-paced digital world, mobile phones have become an indispensable part of our lives. Losing or having a mobile phone stolen can be a distressing experience, as it involves not only the loss of a valuable device but also the potential compromise of personal information. Fortunately, technological advancements have provided us with tools to track and locate lost or stolen mobile phones. One such tool is the CEIR (Central Equipment Identity Register) portal, a government initiative that aims to curb mobile phone theft and facilitate the recovery of stolen devices. In this article, we will provide a step-by-step guide, along with an accompanying video, on how to track a lost or stolen mobile phone using the CEIR portal in 2023.

  1. Understanding the CEIR Portal

The CEIR portal is an online platform established by the government to maintain a central database of mobile device IMEI (International Mobile Equipment Identity) numbers. Every mobile phone has a unique IMEI number, which serves as its digital fingerprint. When a mobile phone is reported lost or stolen, its IMEI number is added to the CEIR database, making it easier for law enforcement agencies and service providers to track and block the device.

  1. Reporting the Lost or Stolen Mobile

The first step in tracking a lost or stolen mobile phone using the CEIR portal is to report the incident to the police. Make sure to provide them with all the relevant details, including the IMEI number, make, model, and any distinctive features of the device. Obtaining a copy of the police report is crucial, as it serves as proof of the incident.

  1. Gathering Required Information

Before accessing the CEIR portal, gather the necessary information, including the IMEI number of the lost or stolen mobile phone, the police report, your contact details, and any other supporting documents or identification required by the portal.

  1. Accessing the CEIR Portal

Go to the official CEIR website using a web browser on your computer or mobile device. The URL of the CEIR portal may vary depending on your country. Look for the section or tab dedicated to reporting a lost or stolen mobile phone.

  1. Filling the Online Form

Click on the appropriate link or button to access the online form for reporting a lost or stolen mobile phone. The form will typically require you to enter your personal details, including your name, contact number, email address, and residential address. Provide accurate and up-to-date information to ensure effective communication and verification.

  1. Entering the Mobile Phone Details

In the online form, you will need to enter the details of the lost or stolen mobile phone. This includes the IMEI number, make, model, color, and any other identifiable features of the device. Double-check the entered information to ensure accuracy.

  1. Uploading Supporting Documents

Attach the scanned copy or photograph of the police report and any other supporting documents required by the CEIR portal. These documents serve as evidence of the incident and assist in the verification process.

  1. Submitting the Report

Once you have filled in all the required information and attached the necessary documents, review the details and click on the submit button to report the lost or stolen mobile phone. You will typically receive an acknowledgment or reference number for future correspondence.

  1. Follow-Up and Tracking

After submitting the report, keep a record of the acknowledgment or reference number provided by the CEIR portal. This number will serve as a reference when contacting the authorities or service providers for updates on the status of your case. Regularly follow up with the police and your mobile service provider to ensure they are actively working on the recovery process.

  1. Monitoring the CEIR Database

The CEIR portal periodically updates its database with reported lost or stolen mobile phone information. You can regularly monitor the CEIR database to check if your device’s IMEI number has been flagged as lost or stolen. This can be done by visiting the CEIR portal and navigating to the section dedicated to checking the status of a reported mobile phone.

  1. Contacting Service Providers

Notify your mobile service provider about the loss or theft of your device. They can assist in blocking the IMEI number, which renders the device unusable on their network. Provide them with the police report details and the reference number obtained from the CEIR portal to facilitate the process. Blocking the IMEI number helps prevent unauthorized use of the device and increases the chances of recovery.

  1. Collaborating with Law Enforcement Agencies

Stay in contact with the police and provide any additional information or leads that may arise. Law enforcement agencies work closely with the CEIR portal and can coordinate efforts to track and recover stolen devices. Be cooperative and provide any requested information promptly to aid in the investigation.

  1. Third-Party Tracking Applications

In addition to using the CEIR portal, consider utilizing third-party tracking applications available for mobile devices. These applications allow you to remotely track the location of your device, lock it, and even erase data if necessary. Install and set up such applications before an unfortunate incident occurs, as they can significantly improve your chances of recovering a lost or stolen mobile phone.

  1. Ensuring Preventive Measures

While it’s crucial to know how to track a lost or stolen mobile phone using the CEIR portal, it’s equally important to take preventive measures to minimize the risk of theft. Here are some tips to safeguard your mobile phone:

a. Keep your mobile phone secure at all times, especially in crowded or public places.

b. Set up a strong passcode or biometric authentication to protect your device from unauthorized access.

c. Enable the “Find My Device” or equivalent feature available on your mobile operating system.

d. Avoid leaving your mobile phone unattended or visible in vehicles or public spaces.

e. Keep a record of your mobile phone’s IMEI number in a safe place for future reference.

f. Install reputable mobile security applications that offer features such as remote tracking, locking, and data wiping.


Losing a mobile phone or having it stolen can be a distressing experience, but with the help of the CEIR portal and proper reporting procedures, the chances of recovering the device can significantly increase. By promptly reporting the incident, providing accurate information, and collaborating with law enforcement agencies and mobile service providers, you can enhance the chances of retrieving your lost or stolen mobile phone. Additionally, implementing preventive measures and utilizing tracking applications can help safeguard your device and protect your personal information. Stay vigilant, follow the steps outlined in this guide, and remain proactive in your efforts to track and recover your mobile phone.


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